Hey

I'm James

About Me

I'm a Product leader shipping agentic platforms for enterprise. Enabling the new way of working with agentic workflows and agent orchestrated querying experiences

Over 10 years building

Product management, solution design, consulting, product delivery experience

Leads tracks of multiple squads of Designers, Solution Architects, Engineers and Product Managers

Shipping & Iterating

Extensive experience building products and leading product delivery teams from discovery to road mapping development, shipping, and iteration

Innovate & Grow

Proven ability to innovate, leverage new technologies, and take products from concept to production

5+ years in AI

Experience building and shipping generative AI consumer facing, internal, and platform products

Experience

Publicis Sapient

2022 — PRESENT

Associate Director Product Management

CoreAI Product Lead - Platform & Innovation

  • Led Platform & Innovation within CoreAI, totaling 60+ Engineers, Product Mangers, and Designers across the squads
  • Shaped the modalities of the platform, including an agentic workflow builder, workflow executor, and deep researcher – enabling the building of no-code agent workflow building and conversational insight generation across jobpacks with deep research
  • Built the platform for federated development, supporting MCP, A2A, and agentic iframe rendering - allowing client teams and teams from across the organization to contribute components into the platform
  • Scaled and deployed platform for single and multi-tenant client deployments for multiple S&P 100 clients

AI Delivery Accelerator (AIDA) - Founder

  • Founded the AIDA accelerator at Publicis Sapient in 2022 to build an AI software development life cycle & colleague intelligence tool suite that leverages generative AI
  • Built prototypes, led MVP builds, and shipped 4 products for clients with the objective of augmentation and acceleration across the SDLC - including AI Backlog generation and technical documentation products that have since been folded into the Sapient Slingshot platform

GenAI Product Lead - Site Search

  • Client request for solution to dropping interaction rate and journey abandonment from search results
  • Solution was pitched, and sold an AI semantic search capability for intent based content retrieval approach

ASDA Product Owner - Fulfilment

  • Led the shaping and delivery of the last mile grocery delivery and collection solution for a top UK grocery retailer
  • eCommerce fulfillment solution enables over $600 million USD per month
  • Delivery optimisation solution covers 99% of homes in the UK, 39 million orders, and £3.2 billion in sales annually
  • Delivery solution supports over 15 million orders a year, across 656 sites
Synetec

2021 — 2022

Senior Product Owner

Product Lead - Discovery

  • Led the creation of the new Product Discovery consulting offering, increasing downstream new business for bespoke software development
  • Led Product Discovery practice of Product Managers, Solution Architects, Designers, and Engineers - converting over 70% of Discovery clients into software development engagements
  • Defined, implementing, and scaled ProductOps (product operations) across tracks of multi-disciplinary teams

Product Lead - Generative AI B2B Sales Lead Generation SaaS

  • Led the concepting, discovery, and development of a new SaaS offering leveraging generative AI and ML for B2B sales lead identification
Bell

2019 — 2021

Product Business Analyst - IT Delivery

  • Led Product squads on a wide range of projects and products using both Agile and Waterfall frameworks
  • Elicitation and requirements gathering, resulting in business and system requirements documentation
  • Led testing and defect triage, including testing support and execution
  • Ad-Hoc content Development and Visualizations (SQL, Excel, Python)
  • Developed and introduced new Product Management practices, processes, and documentation approaches
IBM

2018

Business Consultant / IT Specialist (Product)

  • Developed and implemented solutions using IBM's Rational Software Suite (QA & Software Testing Suite)
  • Elicitation and requirements gathering for product dashboards, documentation & executive level presentations
  • Defined and established release management and reporting procedures for agile release train of wide array of products
Emera (NSP)

2017 — 2018

Jr. Business Analyst

  • Supported Nova Scotia Power emPower ERP go-live project
  • Conducted Master Data Management (MDM), analysis and manipulation across platform stack, including Oracle EBS and SparesFinder
  • Built system documentation and stakeholder reporting
Rexquest

2013 — 2017

Jr. Business Analyst

  • Developed & solutioned for a PeopleSoft Financials and SCM implementation
  • Lead one-on-one resource orientation and training
  • Triaged ERP implementation defects and developing solutions
  • Built, executed, and managed use case and testing documentation (UAT)

Education

MBA

Quantic School of Business and Technology

Bachelor of Commerce

Information Systems Specialization

Dalhousie University